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British Law >> Citizen Area >> Consumer

Consumer Rights

Your rights as a consumer are quite clear in British law, but are also quite complicated, especially when things go wrong.

Your rights when purchasing cover all areas such as buying a PC, buying and selling your home, warranties, credit, terms of contract, and so on. There are special considerations when buying online, and consumers are protected from dodgy trading and scams, but not all scams are covered by law since it takes time to catch up with the latest.

The links below provide a range of information and advice for consumers, both to help you defend yourself against dodgy trading, and to assist you in dealing with problems as a consumer.

National Consumer Council is the main site of the Consumer Council, and provides a wide range of information and advice, as well as coverage of European consumer protection.

Scottish Consumer Council is the Scottish site of the Consumer Council, and provides similar coverage to the NCC, plus specific Scottish coverage.

ConsumerLine is run by the General Consumer Council of N.Ireland, and gives advice on consumer rights and complaints, plus a detailed coverage of consumer law.

Consumer Education is the site of the Welsh Consumer Council, providing information and advice, as well as a detailed coverage of consumer law.

OFT - the Office of Fair Trading is the Government body overseeing fair trading practice. Their site is a key resource providing information on all aspects of consumer rights and remedies in the Consumer area.

BBC Consumer Pages give an overview of the main issues in the consumer rights area.

Trading Standards is the TSI site for consumer protection information for consumers and businesses, schools, advice and information centres, community organisations, local councils, business support agencies and trade associations. They have a facility for finding your local Trading Standards office by entering your post code.